Last updated: October 24, 2012
Information We Collect
At Branchfire we collect limited personal information. From time to time, we may collect information that you provide in the following contexts:
- Purchasing, Licensing Software: We may collect personal information including your name, phone number, email address, and information about your device(s) when you license or purchase software from Branchfire or when you create a Branchfire account.
- Branchfire Account: We collect personal information including name, email address, and information about your device(s) and installed versions of our software when you create and use a Branchfire Account.
- User Support, Troubleshooting and forums: We may collect personal information including your name, phone number, email address, and information about your device(s) and installed applications when you request technical assistance from Branchfire.
- Electronic Mailing Lists: We may collect personal information including your name, email address, and information about your device(s) when you sign up to be on our electronic mailing list.
- Beta Testers/Branchfire Advisors panel: We may collect personal information including your name, phone number, email address, information about your device(s) and other personal information when you sign up to be a part of the Branchfire Advisors/beta tester group. This information may be used to help us target future Branchfire-conducted market research studies towards individuals with specific profiles and interests.
- Firestarter profile: We may collect personal contact information including, your phone number, email address when you submit a Firestarter profile form to us detailing how you are using the iAnnotate application in your daily life.
How We Use Your Information
We only use your personal information to provide and enhance Branchfire services and applications. We do not use your information for any marketing purposes, unless you opt-in for marketing emails and messages.
Accounts and Cloud-Based Features
Some features of our software (for example, conversion and processing of Microsoft Word and PowerPoint documents in iAnnotate) require a Branchfire Account and utilize various cloud-based processing services. These cloud-based services comply with our strong Information Security practices as indicated below. When you use these cloud-based services, we do not store your documents or personal data. We also do not associate personal information such as name and email address with documents that get processed using our cloud-based services.
We Do Not Share Information
We do not share personal information with companies, organizations and individuals outside of Branchfire unless one of the following circumstances apply:
- With your consent: We may share personal information with companies, organizations or individuals outside of Branchfire only when we have your express consent to do so.
- For legal reasons: We will share personal information with companies, organizations or individuals outside of Branchfire if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- meet any applicable law, regulation, legal process or enforceable governmental request.
- protect against harm to the rights, property or safety of Branchfire, our users or the public as required or permitted by law.
We work hard to protect Branchfire and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
- We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
- We restrict access to personal information to Branchfire employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
- For features that make use of cloud-based processing, we rely on state-of-the-art security. For example, our cloud services are currently hosted at Amazon Web Services (AWS). Amazon uses military grade perimeter control berms, video surveillance, and professional security staff to keep their data centers physically secure. You can find more information about Amazon's security at the Amazon Web Services' website.
- Any data we transmit to our cloud-based services from our applications is sent over a secure channel using SSL (Secure Sockets Layer) encryption, the industry standard for secure Internet network connections.
- Branchfire (and our partners like AWS) also employs significant protection against network security issues such as Distributed Denial of Service (DDoS) attacks, Man in the Middle (MITM) attacks, and packet sniffing.